12.000 forinttól olcsóbban, 18.000 forinttól INGYEN szállítunk!
GENERAL TERMS AND CONDITIONS
This document will not be filed (will not be available in archives), and will be concluded in electronic form only; it does not constitute a written contract, is written in Hungarian, and it does not refer to any code of conduct. We are available for you to contact us in case of any questions regarding the operation of the online shop, as well as the ordering and delivery process.
This GTC covers the legal relationships existing via the sub-domains and the website of the Service Provider (www.cibi.hu mycibi.com www.ujraszatyor.hu). This GTC shall be continuously available via the following website: and it can be downloaded and printed at any time from the following link:
1. DATA OF THE SERVICE PROVICER:
Name of the Service Provider: Cibi Újraszalvéta Kft.
Registered office of the Service Provider (and location of complaint management): 2094 Nagykovácsi, Kossuth u. 2.
The availability of the Service Provider, and the electronic mailing address used for contact with the customers: ,
Company registration number: 13-09-194260
Tax number: 14074543-2-13
Registration authority: Tribunal Court of the Budapest Environs
Phone number: 06702763406
The language of the agreement: English
Name, address, e-mail address of the hosting provider: Wix.com Ltd
E-mail: Website: Telephone: 1-415-639-9034
Registered office: PO box 40190 San Francisco, CA United States
2. GENERAL PROVISIONS:
Any issues not regulated in this Policy, as well as the interpretation of this GTC shall be governed by Hungarian legislation, in particular Act V of 2013 on the Civil Code (“Civil Code”), and Act CVIII of 2001 on certain issues of electronic commerce services and information society services (Electronic Commerce Act), as well as Government Decree 45/2014 (II. 26.) on the detailed rules governing contracts between consumers and companies. The mandatory provisions of the relevant statutes shall be applicable to the parties without a separate clause.
This Policy shall be valid from 11 July 2018 and shall remain in effect until revoked. The Service Provider is entitled to unilaterally amend the GTC. Any amendments shall be published on the website by the Service Provider 11 days prior to their entry into force. By the use of the website the Users accept that they are automatically subject to all regulations regarding the use of the website.
When a User enters any website operated by the Service Provider, or reads its contents in any way - even if the User is not a registered user of the website, the User shall be bound by this Policy. If the User does not accept the terms and conditions, the User shall not be entitled to the use of the website.
The Service Provider reserves all rights to the website, or any part thereof, and to the content displayed on the website or its distribution. Without the written consent of the Service Provider it is prohibited to download, store electronically, process or sell any content - or any part thereof - displayed on the website.
By shopping/registering on the website the User declares to understand and accept the terms and conditions of this GTC and the Privacy Notice available on the website, and consents to data processing.
During shopping/registration the User is required to enter his/her actual data. In case false data, or data related to other persons is entered during shopping/registration, the electronic contract will become null and void. The Service Provider disclaims liability in cases where the User uses the services in the name of another person or with data of another person.
The Service Provider may not be held liable for any delivery delays or other problems or errors resulting from erroneous or inaccurate data provided by the User.
4. SCOPE OF PRODUCTS AND SERVICES FOR SALE
The displayed products may exclusively be ordered online. The prices of the products are displayed in Hungarian Forint and include any statutory VAT; however, they do not include delivery costs. No separate packaging costs will be charged.
In the online shop the Service Provider will display in detail the product’s name, description, as well as photos of the products. Such images displayed on the datasheet of the product may differ from the actual product and are for illustration purposes only. We may not be held responsible for any differences between the image displayed in the online shop and the actual appearance of the product.
In case discount price is introduced, the Service Provider shall fully inform
the Users about the sale and the exact duration.
In case incorrect price is displayed in the online store despite all due care of the Service Provider, in particular when prices are displayed as HUF “0” or “1”, which are obviously erroneous - for example significantly different from the well-known, generally accepted or estimated pricing of the product - or may be caused by system error, the Service Provider shall not be obliged to deliver the product at the incorrect price, but offer to deliver at the correct price instead, and the customer is then free to cancel his/her order.
Incorrect price is a price where there is such obvious imbalance of value between the correct and the displayed price that may immediately be detected by an average customer. Based on Act V of 2013 on the Civil Code, the contract is concluded by the mutual and concurrent agreement of the parties. In case the parties are unable to agree on the terms and conditions, that is no mutually agreed statement expressing the will of the parties exists, then there is no valid agreement concluded between the parties resulting in rights and obligations. On the basis of the above, any order confirmed at the defective/incorrect price shall be considered null and void.
The User enters the number of products he/she wishes to purchase.
The User places the selected products in the shopping cart. The User may at any time view the contents of the shopping cart by clicking on the “Shopping Cart” icon.
If you do not wish to buy more products, please check the number of the products you intend to buy. You may delete the contents of the shopping cart by clicking on the “Delete” button. The User should click on the “Up, Down” icon to finalize the number of products.
The User will then enter the shipping address, the delivery/payment method as follows:
Personal pickup: By cash when accepting the product at the retail space of the Service Provider, or at another premise specified by the Service Provider. In case the option of payment on delivery is selected, the User shall pay in cash at the retail space of the Service Provider, or at another premise specified by the Service Provider.
Payment by cash is only available in HUF.
Payment on delivery: If the product you ordered is delivered by courier service, the total amount of the order may be paid by the User to the courier in cash when the ordered product(s) is (are) delivered.
Bank transfer: The User shall remit the purchase price of the ordered products within 3 days. After the payment amount is credited to the bank account of the Service Provider, the User shall be entitled to receive the product(s) as specified by the User.
Cibi Újraszalvéta Kft.
MAGNET Bank 16200137-18536742
Online, by credit card: The User may pay the total amount of the order online by credit card, via the secure payment system of the Service Provider’s financial service provider.
Shipping information is available at the following page: 22cart-popup%22%7D
The shipping fee will be billed as indirect service.
In case there is any error or incorrect information about the products or the prices at the online shop, we reserve the right to correct it. In such case we will inform the customer without delay after becoming aware or correcting the error. Then the User may again confirm his/her order, or may withdraw from the contract.
The total payable amount will include all fees and costs based on the order summary and the confirmation letter. An electronic invoice will be issued on the order, which will be forwarded to the e-mail address provided at the time the order was placed. The shipping fee will be billed as indirect service. The User is required to examine the package in the presence of the courier at the time of delivery, and shall request drawing up a protocol in case of any damage is detected in connection with the product or the packaging; the User is not obliged to accept any damaged package. The Service Provider will not consider any ex-post a complaint if no protocol was drawn up! The packages are delivered Monday to Friday from 8 a.m. to 5 p.m.
After entering the data the User can send the order by clicking on the “Submit order” button; however, before sending the order the User may again check the entered data and may also send a comment with
the order, or may add other requests related to the order.
By placing the order the User agrees to have payment obligation.
Repairing data entry errors: Before finishing the order process, the User always has the possibility to go back to the previous phase, where he/she can correct an incorrect data. In detail: during ordering the User may view and modify the contents of his/her shopping cart, and in case the shopping cart includes quantities different from the quantity to be ordered, the User may enter the desired number of products in the “Quantity” column, then press the “Up, Down” button. In case the User wishes to delete the products in the shopping cart, he/she should click on the “Delete” button. During the order process the User can correct/delete data at any time.
After placing the order the User will be sent a confirmation e-mail. If such confirmation is not received within a reasonable period of time after the order was sent by the User - depending on the nature of the service - but no later than within 48 hours, the User is exempted from the obligation to accept the offer or contract. The order and the order confirmation are considered received by the Service Provider when the Service Provider can access it. The Service Provider excludes any liability for confirmation, if the confirmation is not received on time because the User entered an incorrect e-mail address during registration, or in case the User is unable to receive messages due to a full mailbox.
The User understands that the confirmation message mentioned in the previous paragraph is only automatic confirmation and it does not result in contractual relationship. The contract is concluded when the Service Provider notifies the User in a second e-mail after the automatic confirmation referred to in the previous point, with details of the order and the expected fulfilment.
6. THE PROCESSING AND DELIVERY OF ORDERS
Orders are processed during opening hours. It is possible to place the order outside the time frame of the processing period; however, if orders are placed outside working ours, they will be processed on the following working day. The customer service of the Service Provider shall in all cases confirm by electronic means the time when it is able to fulfil the order.
The general time frame for delivery is within 3-6 working days after concluding the contract.
Based on the sales agreement, the Service Provider shall be obliged to transfer the ownership of the item, while the User shall be obliged to the payment of the purchase price.
If the seller is a company and the buyer is a consumer, the seller agrees to transport the item to the consumer; and the risks shall pass to the customer when the customer or a third party designated by the customer takes possession of the item. The risk is transferred to the consumer upon delivery to the carrier if the customer commissioned the carrier, provided that the carrier was not recommended by the seller.
If the seller is a company and the buyer is a consumer - unless the parties have agreed otherwise - the seller (for the purposes of this GTC: Service Provider) shall make the item available to the consumer (User) without delay after concluding the contract, but no later than within 30 days.
In the event the Service Provider is in delay, the User shall have the right to set a second deadline. If the seller fails to perform by the second deadline, the buyer shall be entitled to withdraw from the contract.
The User shall be entitled to withdraw from the contract without setting a second deadline if
the User refused fulfilling the contract; or
the contract - according to the agreement between the parties, or due to the nature of its obvious purpose - should have been performed by the specified performance date, and in no way at some other time.
If the Service Provider does not fulfil its obligations under the contract because the product specified in the contract is not available, it shall immediately inform the User of such fact and return the amount paid by the User immediately.
7. RIGHT OF WITHDRAWAL
According to EU Directive no. 2011/83/EU Directive of the European Parliament and the Council, and Government Decree 45/2014 (II.26.) on the detailed rules governing contracts between consumers and companies , the Consumer is entitled to withdraw from the contract without stating its grounds within 14 days after receipt of the ordered products, and send such products back. In the absence of this information the User shall be entitled to exercise the right of withdrawal for a period of 1 year. If the Service Provider provides such information within 14 days, but within no longer than 12 months from the date of receipt of the product or the conclusion of the contract, the withdrawal period is 14 days from the date such information was provided.
The consumer may exercise the right of withdrawal by submitting his/her express declaration on the matter, or using the sample declaration form provided in Annex 2 of Government Decree 45/2014. (II.26.).
The withdrawal period for exercising the right of withdrawal expires 14 days after the Consumer, or a third person designated by him/her - who is other than the carrier - accepts the product.
The Consumer may exercise his/her right of withdrawal during the period between the conclusion of the contract and the date of receipt of the product.
The cost of returning the product shall be borne by the consumer, the company does not bear such cost.
In case the right of withdrawal is exercised, the Consumer shall not bear any costs other than the cost of returning the product.
The Consumer shall not be entitled to the right of withdrawal in case of non-prefabricated products, which were manufactured on the instruction or the explicit request of the consumer, or for products that are clearly customized for the customer.
Consumers may not exercise their right of withdrawal
in case of a contract for providing services after such service has been completed in full, if the company started the performance of the contract at the consumer's express, prior consent, and the consumer accepted losing the right of withdrawal after the service is performed in full;
in case of a product or service, where the price or fee depends on the fluctuation of the financial market which cannot be controlled by the company, and such fluctuation may occur during the withdrawal period;
in case of products which are liable to deteriorate or expire rapidly;
in case of product sold in sealed packaging, which, for health and hygiene reasons, cannot be returned after delivery;
in case of products that by nature are inseparably blended with
other products after delivery;
in case of alcoholic beverages where the price or fee depends on the fluctuation of the financial market which cannot be controlled by the company, and the price was agreed on by the parties on the conclusion of the contract, however, the contract was only concluded after 30 days following such conclusion;
in case of a contract for services where the company contacts the consumer at the express request of the consumer with the purpose of performing urgent repair or maintenance work;
in case of sale and purchase of audio or video recording in sealed packaging, if such packaging was opened by the consumer after delivery;
in case of newspaper, periodical or magazine with the exception of subscription contracts for the supply of such publications;
in case of contracts concluded at a public auction;
in case of the provision of accommodation other than for residential purpose, transport of goods, car rental services, catering or services related to leisure activities if the contract provides for a specific date or period of performance;
in case of digital data content stored on non-tangible media, if the company started the performance of the contract at the consumer's express, prior consent, and the consumer accepted losing the right of withdrawal after the service is performed in full;
According to the above statutes, the Service Provider shall without delay refund the previously paid amount (including the shipping fee) to the Consumer after the returned product is received, but no later than within 14 days after becoming aware of such withdrawal.
Such refund is paid using the same payment method as the original transaction, except where the Customer expressly consented to the use of a different payment method; such refund transaction may not result in additional costs to the Customer.
The Customer shall be obliged to return the goods without delay to the Service Provider (by sending them back or by handing them over at the address of the Service Provider), but by no means later than within 14 days after the withdrawal notification was sent to the Service Provider.
In case the withdrawal was made in writing, it is sufficient for the Customer to send the declaration of withdrawal within 14 days.
The deadline is considered complied with by the Consumer if the product(s) is (are) returned or handed over before the expiry of the 14-day period. The return shall be considered fulfilled within the deadline if the consumer sends the product before the expiry of the deadline.
The consumer shall exclusively bear the cost of returning the product, except where the company agreed to bear such cost.
The Service Provider shall not be obliged to reimburse additional costs arising out of transport methods other than the cheapest standard mode of transport offered by the Service Provider.
The Service Provider may withhold any refund until the goods are returned, or the Consumer provides evidence of such returning; the earlier date shall be taken into account.
If the Consumer wishes to exercise the right of withdrawal, it may be indicated in writing to any of the contacts of the Service Provider (including by means of the attached data sheet), by phone or in person as well. When such indication is sent by postal mail,
the date of sending by post will be considered, while in case such indication is by phone, the date of the phone call. When sending by postal mail, the Service Provider will only accept registered letters or parcels. The Consumer shall send the ordered product back to the Service Provider by postal mail or courier service.
The consumer shall be liable for any diminished value of the goods resulting from the use of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods.
Government decree 45/2014. (II.26.) on the detailed rules governing contracts between consumers and companies is available here .
Directive 2011/83/EU of the European Parliament and of the Council is available here
The Consumer may contact the Service Provider with other complaints as well, at the following contacts included in this Policy.
The right of withdrawal is only available for Users qualifying as consumers under the Civil Code.
The right of withdrawal is not available for a company, that is, a person who acts within the scope of its profession, job or business activities.
Process of exercising the right of withdrawal:
In case the Consumer wishes to exercise the right of withdrawal, he/she shall be obliged to indicate his/her intention to withdraw.
Exercising the right of withdrawal is considered within the withdrawal period when the declaration of withdrawal is sent within 14 days before the expiry of the withdrawal period. In case such withdrawal is sent by postal mail, it is sufficient to send the declaration of withdrawal within 14 days. When the withdrawal is sent by postal mail, the date of sending is considered, while in case it is sent by e-mail or fax, the time of sending the e-mail or fax is taken into account.
In case of withdrawal the Consumer is obliged to return the ordered product to the address of the Service Provider without delay, but no later than within 14 days after the declaration of withdrawal was communicated. The deadline is considered met if the product is sent before the expiry of the 14-day period (so it is not required to be received within 14 days). The customer shall bear all costs related to the returning of the goods, arising out of exercising the right of withdrawal.
However, the Service Provider shall not be obliged to reimburse additional costs arising out of transport methods other than the cheapest standard mode of transport offered by the Service Provider. The Consumer may exercise his/her right of withdrawal during the period between the conclusion of the contract and the date of receipt of the product.
In case more than one product is ordered - and if the products are delivered at different times - the customer may exercise his/her right of withdrawal within 14 days after the last product, or in case of a product made up of several items, the last item is delivered.
8. WARRANTY, DEFECTIVE PERFORMANCE
The lienor’s performance is considered defective if the service - at the time it is performed - fails to meet the quality requirements laid down by law or contract. The lienor’s performance is not considered defective if the lienor was aware of the defect at the time of concluding the contract, or it could be expected that the lienor was aware of such defect.
In the contract concluded between the Consumer and the undertaking any clause that differs from the warranty and guarantee provisions to the detriment of the consumer shall be void.
When can you exercise your rights related to warranty?
In case of defective performance by the Service Provider, the User may validate his/her warranty claim against the Service Provider, pursuant to the provisions of the Civil Code.
What are the rights of the User based on its warranty claims?
The User may - according to his/her choice - choose from the following warranty claims: request repair or replacement, unless performing such choice of claim is impossible, or additional costs would arise for the company that are disproportionate to the performance of the claims. If repair or replacement was not requested, or could not be requested, the User may request reducing the compensation proportionally, the User may repair the defect or have it repaired by a third party at the expense of the company, or - as a last resort - may withdraw from the contract as well. The User may change its choice of remedy for the material defect, however, the User must bear the costs of such change, except it was justified, or the company gave rise to it.
Within what period can the User exercise its rights related to warranty?
The User is obliged to announce the defect immediately after it is discovered, but no later than within two months after such discovery.
However, please note that after the two-year expiration period from the completion of the contract the User may no longer enforce your warranty rights.
Against whom can the User exercise its warranty rights?
The User may exercise its warranty rights against the Service Provider.
What other conditions are there for the User to exercise his/her warranty rights?
Within six months after delivery, exercising warranty rights has no conditions other than announcing the defect, in case the User can demonstrate that the product or service was sold or provided by the company operating the online shop. However, after six months following the delivery, the User shall be obliged to prove that the defect detected already existed at the date of delivery.
When can the User exercise its rights related to product guarantee?
In case of defective movables (products), the User may validate its warranty claim or product guarantee claim.
What are the User’s rights based on its claims related to product guarantee?
Within the scope of product guarantee, the User may only request the repair or the exchange of the defective product.
When is a product considered defective?
A product is considered defective if it does not meet the quality requirements at the time it is placed on the market, or it does not comply with the quality description provided by the manufacturer.
Within what period can the User exercise his/her rights related to product guarantee?
The User may exercise his/her rights related to product guarantee within two years after the product was placed on the market. After this deadline you lose this right.
Against whom can the User exercise its rights related to product guarantee?
The User may only exercise his/her rights related to product guarantee against the manufacturer or the distributor of the movable property. In case of product warranty claims, the User is the party required to prove the defect of the product.
In what cases is the manufacturer (distributor) relieved of product guarantee obligations?
The manufacturer (distributor) shall only be relieved of product warranty obligation if it can prove that:
the product was not produced or placed on the market within its business activity,
when the product was placed on the market the defect could not be discovered due to the state of scientific and technical knowledge at the time, or
the defect of the product is a result of administering any statute or official specification.
For exemption it is sufficient if the manufacturer (distributor) presents only one reason.
Please note that you may not validate material defect and product warranty claim for the same defect in parallel. However, in case your product guarantee claim is successfully validated, you will be entitled to validate your product warranty claim against the manufacturer in respect of the exchanged product or the repaired part.
The Service Provider’s warranty shall not include damage arising out of erroneous or negligent handling, excessive use or exposure other than those specified, or any other improper use of the products after the risks have been transferred.
9. PROCEDURE IN CASE OF WARRANTY CLAIMS
The agreement included in the contract made between the Consumer and the undertaking may not contain deviations to the detriment of the consumer.
It is the obligation of the consumer to prove that such contract was concluded (invoice, or receipt is sufficient).
The costs incurred in connection with the fulfilment of guarantee obligations shall be borne by the Service Provider (Section 6:166. of the Civil Code).
The Service Provider shall be obliged to draw up a protocol of any warranty or guarantee claims reported to the Service Provider.
A copy of such protocol shall be provided for the consumer without delay, in verifiable way.
If the Service Provider cannot make a declaration on the feasibility of the consumer's warranty or guarantee claim at the time it is communicated, it shall be required to notify the consumer about its position regarding the claim within five working days, in verifiable way, and also include the reason for refusal and the possibility of legal remedy at the arbitration board.
The Service Provider shall be obliged to keep the protocol for three years after it was recorded, and it shall present it to the supervising authorities on request.
The Service Provider shall endeavour to carry out the repair or replacement within no more than fifteen days.
10. MISCALLENOUS PROVISIONS
To fulfil its obligation, the Service Provider shall be entitled to engage collaborators. The Service Provider shall be fully responsible for any unlawful conduct of such collaborators, as if the unlawful conduct was performed by the Service Provider.
If any part of this Policy becomes invalid, unlawful or unenforceable, it will not affect the validity, lawfulness or enforceability of the remaining parts.
In case the Service Provider does not exercise the rights provided by the Policy, such failure to exercise its rights may not be considered a waiver of the specific right. Any waiver of rights shall be valid only by express written declaration. In case the Service Provider on one occasion does not strictly stick to a material condition or provision of the Policy, it does not mean that the Service Provider waives to stick to complying with the same condition or provision later.
The Service Provider and the User shall try to resolve any dispute amicably.
The Parties record that the online store of the Service Provider is operated in Hungary, and the maintenance is also performed here. Since the website can also be visited from other countries, the users expressly acknowledge that the applicable law between the user and the Service Provider is the Hungarian law. In case the user is a consumer, pursuant to Paragraph (1) of Section 26 of the Code of Civil Procedure, the Court of the place of residence of the respondent (consumer) shall have exclusive jurisdiction in case of any disputes arising from this contract.
11. PROCESS OF CLAIMS MANAGEMENT
Our store is designed to fulfil all orders in the right quality, and to the customer's complete satisfaction. If the User still has complaints about the contract or its performance, the User may communicate such complaint at the above phone number, e-mail address, or by postal mail.
The Service Provider shall examine oral complaints immediately, and shall remedy them if necessary. If the consumer does not agree with the handling of the complaint, or an immediate investigation of the complaint is not possible, the Service Provider shall promptly record the complaint and its related position in a Protocol without delay, and hand over a copy of such Protocol to the customer.
The Service provider shall respond to written complaints within 30 days. The grounds for rejecting the complaint must be explained. The Service Provider shall keep the Protocol - and its copy - for five years, and it shall present them to the supervising authorities on request.
Please note that in case your complaint is rejected, you may initiate a procedure in respect of your complaint at the arbitration board as follows:
The Consumer may lodge an appeal at the consumer protection authority:
According to Government Decree 387/2016. (XII. 2.) on the designation of the consumer protection authority, the county office shall have jurisdiction in public administrative procedures of first instance, while the Pest County Government Office shall have national competence of second instance. Contact of county offices:
In case of a complaint the Consumer may appeal to an arbitration board; please see the contact details here:
Bács-Kiskun Megyei Békéltető Testület Addr: 6000 Kecskemét, Árpád krt. 4.
Phone: (76) 501-525, (76) 501-500
Fax: (76) 501-538 Name: Mátyus Mariann
E-mail : ;
Baranya Megyei Békéltető Testület Addr: 7625 Pécs, Majorossy Imre u. 36. Addr: 7602 Pécs, Pf. 109.
Phone: (72) 507-154
Fax: (72) 507-152 Name: Dr. Bodnár József
E-mail : ;
Békés Megyei Békéltető Testület
Addr: 5601 Békéscsaba, Penza ltp. 5.
Phone: (66) 324-976, 446-354, 451-
Fax: (66) 324-976 Name: Dr. Bagdi László
E-mail : ;
Borsod-Abaúj-Zemplén Megyei Békéltető
Addr: 3525 Miskolc, Szentpáli u. 1.
Phone: (46) 501-091, 501-870
Fax: (46) 501-099 Name: Dr. Tulipán Péter
E-mail : ;
Budapesti Békéltető Testület
Addr: 1016 Budapest, Krisztina krt. 99.
Phone: (1) 488-2131
Fax: (1) 488-2186 Name: Dr. Baranovszky György
E-mail : ;
Csongrád Megyei Békéltető Testület
Addr: 6721 Szeged, Párizsi krt. 8-12.
Phone: (62) 554-250/118 mellék Fax: (62) 426-149
Name: Dékány László, Jerney Zoltán
E-mail : ;
Fejér Megyei Békéltető Testület
Addr: 8000 Székesfehérvár, Hosszúsétatér 4-6.
Phone: (22) 510-310
Fax: (22) 510-312 Name: Kirst László
E-mail : ;
Győr-Moson-Sopron Megyei Békéltető
Addr: 9021 Győr, Szent István út 10/a.
Phone: (96) 520-202; 520-217
Fax: (96) 520-218 Name: Horváth László
E-mail : ;
Hajdú-Bihar Megyei Békéltető Testület Addr: 4025 Debrecen, Petőfi tér 10.
Phone: (52) 500-749
Fax: (52) 500-720 Name: Dr. Hajnal Zsolt
E-mail : ;
Heves Megyei Békéltető Testület
Addr: 3300 Eger, Faiskola út 15.
Addr: 3301 Eger, Pf. 440. Phone: (36) 416-660/105 mellék Fax: (36) 323-615
Name: Pintérné Dobó Tünde E-mail : ;
Jász-Nagykun-Szolnok Megyei Békéltető
Addr: 5000 Szolnok, Verseghy park 8.
Phone: (56) 510-610
Fax: (56) 370-005
Name: Dr. Lajkóné dr. Vígh Judit
E-mail : ;
Komárom-Esztergom Megyei Békéltető
Addr: 2800 Tatabánya, Fő tér 36.
Phone: (34) 513-010
Fax: (34) 316-259 Name: Dr. Rozsnyói György
E-mail : ;
Nógrád Megyei Békéltető Testület
Addr: 3100 Salgótarján, Alkotmány út 9/a Telefonszám: (32) 520-860
Fax: (32) 520-862 Name: Dr. Pongó Erik
E-mail : ;
Pest Megyei Békéltető Testület
Addr: 1119 Budapest, Etele út 59-61. 2. em.
Fax: (1)-269-0703 Name: dr. Csanádi Károly
E-mail : Honlap :
Somogy Megyei Békéltető Testület
Addr: 7400 Kaposvár, Anna utca 6.
Phone: (82) 501-000
Fax: (82) 501-046 Name: Dr. Novák Ferenc
E-mail : ;
Szabolcs-Szatmár-Bereg Megyei Békéltető
Addr: 4400 Nyíregyháza, Széchenyi u. 2.
Phone: (42) 311-544, (42) 420-180
Fax: (42) 311-750
Name: Görömbeiné dr. Balmaz Katalin E-mail : ;
Tolna Megyei Békéltető Testület
Addr: 7100 Szekszárd, Arany J. u. 23-25. Phone: (74) 411-661
Fax: (74) 411-456 Name: Mátyás Tibor
E-mail : ;
Vas Megyei Békéltető Testület
Addr: 9700 Szombathely, Honvéd tér 2.
Phone: (94) 312-356
Fax: (94) 316-936 Name: Dr. Kövesdi Zoltán
Veszprém Megyei Békéltető Testület
Addr: 8200 Veszprém, Budapest u. 3.
Phone: (88) 429-008
Fax: (88) 412-150 Name: Dr. Óvári László
Zala Megyei Békéltető Testület
Addr: 8900 Zalaegerszeg, Petőfi utca 24.
Phone: (92) 550-513
Fax: (92) 550-525 Name: dr. Koczka Csaba
It is within the powers of the arbitration board to settle consumer disputes outside of court proceedings. The task of the arbitration board is to attempt making an agreement between the parties in order to settle the consumer dispute; in case it is unsuccessful, the board shall make a decision in order to ensure the simple, fast, efficient and cost-effective enforcement of consumer rights. On request of the consumer or the Service Provider, the arbitration board will provide advice on consumer rights and obligations.
In case of a consumer’s legal dispute arising in connection with online sale and purchase or online contract of services across borders, the competent body shall exclusively be the arbitration board under the metropolitan chamber of commerce and industry.
In case of a complaint the Consumer may use the online Dispute Resolution Platform of the Union. The use of the platform requires a simple registration in the system of the European Commission. Please click here After logging in, the consumer may submit his/her complaint via the online website:
The Service Provider is required to cooperate during the proceedings of the arbitration board. Within this framework, the Service Provider must send a written reply to the arbitration board, and provide the presence of a person at the hearing authorized to conclude an agreement. In case the seat or the office of the company is registered in a county different from the county of the Chamber operating the arbitration board competent in the area, the cooperation obligation of the company shall only include offering the possibility of a written settlement appropriate for the needs of the consumer.
If the consumer does not appeal to an arbitration board, or the procedure was not successful, the consumer has the possibility to appeal to a court in order to settle the legal dispute. The legal action must be initiated in an application, and following information should be included:
the court of jurisdiction;
the name, address and position of the parties and the authorized representatives of the parties;
the rights to be enforced, the presentation of the facts and their evidence serving as grounds;
any data suitable for establishing the jurisdiction and competence of the Court;
the motion for the court's decision,
The document - or its copy - referenced to as evidence must be attached to the application.
Since Cibi.hu as a website is considered copyright work, it is prohibited to download (reproduce), transmit for the public repeatedly, any other use, electronic storage, process or sell any content without the written consent of the Service Provider.
Any material from the website Cibi.hu and its database may only be reproduced - even with the written consent of the copyright holder - if the website is referenced.
The Service Provider reserves all rights to all elements of its service, the domain names, any secondary domain names containing its name, and all online advertising spaces.
It is forbidden to adapt or decrypt the content or certain parts of the Cibi.hu website, to create user Ids and passwords in any unfair manner, to use any application for the modification or indexing of the Cibi.hu website or any part thereof.
The name Cibi.hu is protected under copyright; any use - except for references - is only allowed with the written consent of the Service Provider.
The User acknowledges that any use without permission for use will result in contractual penalty payable to the Service Provider. The amount of the contractual penalty is HUF 60,000 for each image, or HUF 20,000 per word. The User acknowledges that such contractual penalty is not exaggerated, and shall browse the site with this in mind.
In case the copyright is infringed, the Service Provider shall apply notary
fact certification, and any related costs shall be transferred to the offending user.